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Customer Service & Tech Support

Need Aptitude Tech Support? Billing Assistance? Find the contacts you need here or order new service with ease!

Get your Aptitude Customer Service Questions Answered

Do you need help with your Aptitude Internet service or account? We’ve got you covered with every technical support, customer service and billing phone number to answer all of your Aptitude questions.

Account & Billing

Having trouble accessing your account or paying your bill? Aptitude Billing & Account services are here to help and available Monday through Friday from 8 a.m. – 4 p.m. and Saturday from 10 a.m. – 2 p.m local time to answer your questions.

Tech Support

Can’t connect to the internet? Aptitude Tech support and customer service is available Monday through Friday from 8 a.m. – 5 p.m. and Saturday from 10 a.m. – 2 p.m local time to answer your questions.

New To Aptitude Internet?

Get help checking service availability for your area and find the best plan that fits all your personal and business internet needs! 

Sign up for your new Aptitude Internet service in a just a few short clicks

Speak with an Aptitude Internet Solutions expert to find the perfect plan and setup an appointment.

How do I get help with Aptitude Internet troubleshooting?

The best way to get Aptitude troubleshooting for Internet is to call customer service. That way, you’ll get swift, personalized answers to any of your questions.

How do I restore my wireless service?

Power Cycling your router should help resolve a service issue in addition to help restore your service after an outage.


Learn how to Power Cycle your router & Power Adapter

Turning your router off and on solves most connection issues:

1. Ensure PoE and Wireless router are plugged into power and ethernet cables are plugged in correctly 
2. Unplug the power adapter for your CPE and your wireless router from the electrical source
3. Wait One Minute
4. Plug Your Equipment Back In
5. Attempt to Connect to the Internet
6. Report an Outage or Contact Support if still experiencing issues

Full Wireless Troubleshooting Guide

Report an Outage

Aptitude’s digital experts will help you determine which level of service best suits your browsing behavior or business needs.

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Locally-owned and family-operated, Aptitude puts the needs of our customers and community at the center of everything we do.

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We are constantly expanding our service area, bringing affordable, high-speed internet service to more homes and businesses.

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Additional Questions? Contact our team at info@aptitudeinternet.com or 573-755-0555

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