Employment
“At Aptitude, we believe nobody should be limited by their zip code. Whether it be for telehealth, e-learning, or work from home opportunities, we aim to provide reliable, affordable connectivity to rural Missouri.”
Levi Hennrich
Chief Operations Officer/Co-Founder
This type of approach must begin at the top, and trickle down through our employees to our end users. Our family-first work environment may be seen on any given day at our office and it’s not uncommon for our owners and employee’s children to be visiting us on a day off from school.
We thrive on empowering our employees to learn and grow during their time with us, which is why we begin by offering employer paid certification training for the duration of employment. We aim to train our employees to the level where they can leave us while we treat them so they never want to.
Vision and dental insurance, and 100% employer paid health insurance, Life Insurance, and an Employee Assistance Program are other ways we show our employees they are family. We encourage our employees to get involved with the communities in which we do business, and we continually host various community events including roadside trash pickup, BBQs in the local parks, a Halloween Haunted House, and much more.
Aptitude is not currently hiring, but please check back and we will keep this page updated with current employment opportunities.
Project Manager
Farmington and St. James Locations
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Manage personnel scheduling.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Create and maintain comprehensive project documentation.
• A minimum of an associate degree; a four-year degree and/or additional certification or academic schooling preferred or equivalent work experience.
• 3+ Years in project management in construction, utilities, or another field.
• Solid technical background, with understanding or hands-on experience in utility construction.
• Class A Commercial Drivers License or willingness to obtain.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office.
• PMP / PRINCE II certification is a plus.
Utility Systems Technician
Farmington and St. James Locations
• Aerial and Underground utility line and conduit installation.
• High school education or equivalent required.
• Valid driver’s license and clean driving record. (CDL a plus)
• Must be able to pass pre-employment drug screening.
• Will be required to safely work while on ladders and use power tools.
• Will be required to properly mount equipment.
• Will be required to dig trenches and bury cable underground.
• Must be able to lift and carry 80lb concrete mix bag.
• Must be able to work well in a crew and follow detailed instructions.
Install & Repair Technician
Aptitude is seeking Install & Repair Technicians to provide an unmatched customer experience installing new residential services and troubleshooting service interruptions.
• Providing an excellent experience to the customer through personable customer service.
• Installing, repairing, and upgrading customer premise equipment at homes, businesses, and at network sites.
• Terminating & splicing fiber optic cables.
• Configuring and troubleshooting customer premise equipment.
• Terminating ethernet cables with RJ-45 connectors.
• Maintaining Inventory of necessary materials and tools for company Vehicle.
• Safely using ladders, working on roofs, and using power tools.
• Mounting equipment on roofs, drilling holes accurately through exterior and interior walls, running cable through attics and crawl spaces.
• Network documentation.
• Occasional weekend on-call rotation.
• High school diploma or equivalent; required.
• Valid Class E Driver’s License; required.
• Previous service installation experience; preferred.
• Knowledge of computer networking; preferred.
• Fiber optic experience; preferred.
• Eagerness to learn and grow.
• Basic computer and troubleshooting skills.
• Professional communication and interpersonal skills.
• Self-motivated and able to work independently.
• Proven attention to detail and adherence to quality standards.
• The ability to arrive at work on time and attired in alignment with company dress code.
• The proven ability to maintain a clean and hazard free work vehicle & environment.
• Ability to stand and walk for up to eight hours per day, climbing multiple sets of stairs while carrying materials weighing 80 pounds.
• Ability to ride in a vehicle for up to four hours per day while traveling to job locations.
• Ability to work in different temperatures and changing weather conditions.
• Ability to traverse and inspect all areas of job site in all types of weather conditions; this may include walking, climbing, reaching, bending, crawling, and stretching.
• Understanding and identification of standard construction site hazards.
• Ability to differentiate colors, shades, and brightness levels.
• Flexibility of schedule to meet changing job demands.
Customer Service Manager
Aptitude is seeking a Customer Service Manager to lead and grow the company’s customer care teams.
• Leading Aptitude’s customer service team to ensure they are committed to providing exceptional customer service.
• Foster and sustain an environment of collaboration, customer centricity, and continuous improvement.
• Be the internal champion for our customers by communicating customer feedback throughout the organization.
• Implementing needed changes to improve the customer experience.
• Own the customer service experience through phone and email support and develop new ways of engaging with our customers.
• Develop, implement, and utilize best-practices to enhance the customer experience.
• Developing and implementing customer satisfaction programs.
• Ensure the customer service team is meeting or exceeding KPIs and identify new KPIs where needed to continually improve.
• Continually review, define, and document standard responses and quick-reference guides for Aptitude’s customer service team to provide a consistent customer experience.
• Proven track record of exceptional customer service management.
• Ability to build a customer-centric service team culture.
• Ability to manage through influence.
• Proven ability to analyze customer experience data, derive meaningful insights, and communicate conclusions and recommendations.
• Excellent verbal and written communication skills.
• Complex problem-solving skills.
• Good organizational skills.
• Ability to multi-task.
• Strong follow-up skills, accuracy, and attention to detail.
• Proficiency with Microsoft Office Suite (MS Office-Word, Excel, Outlook).
• Bachelor’s Degree or Ability to work independently and make sound decisions.
• Ability to sit or stand while working for extended periods.
Customer Service Representative
Aptitude is seeking Customer Service Representatives to provide an excellent experience to the customer through personable customer service.
• Representing Aptitude’s values by providing an unmatched customer service experience.
• Responding to customer inquiries received by phone and email.
• Creating new customer accounts and scheduling appointments.
• Processing Payments.
• Provide basic troubleshooting support.
• Effectively communicate Aptitude’s service offerings and assist customers in choosing what fits their needs best.
• Following standard practices and procedures.
• Documenting customer tickets with accurate notes.
• Professional communication and interpersonal skills.
• High school diploma or equivalent; required.
• Previous customer service experience; preferred.
• Eagerness to learn and grow.
• Basic computer and troubleshooting skills.
• Self-motivated and ability to work both independently and with a team.
• Proven attention to detail and adherence to quality standards.
• The ability to arrive at work on time and attired in alignment with company dress code.
• Understanding and identification of standard construction site hazards.
• Ability to differentiate colors, shades, and brightness levels.
• Flexibility of schedule to meet changing job demands.
Core Qualities:
- Committed: Values each customer while working hard to keep their business and support our communities.
- Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and
empathy.
- Proactive: Understand what our customers need, and actively work to make their relationship with us seamless, easy, and rewarding.
- Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Hours vary and may include some evenings and weekends. Work from home options may also be available for certain positions after initial training and reviews.
In addition to a friendly work environment, Aptitude Internet Solutions also offers vacation time, sick time, and paid holidays to our full-time employees!
Additional Questions? Contact our team at info@aptitudeinternet.com or 573-755-0555