Customer Service & Tech Support
Need Aptitude Tech Support? Billing Assistance? Find the contacts you need here or order new service with ease!
Get your Aptitude Customer Service Questions Answered
Do you need help with your Aptitude Internet service or account? We’ve got you covered with every technical support, customer service and billing phone number to answer all of your Aptitude questions.
Account & Billing
Having trouble accessing your account or paying your bill? Aptitude Billing & Account services are here to help and available Monday thru Friday from 8 a.m. – 4 p.m. and Saturday thru Sunday from 10 a.m. – 2 p.m local time to answer your questions
Tech Support
Can’t connect to the internet? Aptitude Tech support and customer service is available Monday through Friday from 8 a.m. – 4 p.m. and Saturday from 10 a.m. – 2 p.m local time to answer your questions.
How do I get help with Aptitude Internet troubleshooting?
The best way to get Aptitude troubleshooting for Internet is to call customer service. That way, you’ll get swift, personalized answers to any of your questions.
How do I restore my Internet service?
Power Cycling your router should help resolve a service issue in addition to help restore your service after an outage.
Learn how to Power Cycle your router & Power Adapter
Turning your router off and on solves most connection issues:
1. Ensure PoE and Wireless router are plugged into power and ethernet cables are plugged in correctly
2. Unplug the power adapter for your cpe and your wireless router from the electrical source
3. Wait One Minute
4. Plug Your Equipment Back In
5. Attempt to Connect to the Internet
6. Report an Outage or Contact Support if still experiencing issues
- Check your device to make sure it’s connected to your network.
- Check a second device to see if it’s connected to your network. (If the second device is connected then the issue is with the first device and not your wifi.)
- If the second device isn’t connected either then power cycle your router by unplugging it from power and plugging it back in, and then waiting five minutes.
- If your service still isn’t restored then call or email tech support.
Learn how to Power Cycle your router & Power Adapter
Turning your router off and on solves most connection issues:
1. Ensure router is plugged into power and ethernet cables are plugged in correctly
2. Unplug the power adapter for your cpe and your wireless router from the electrical source
3. Wait One Minute
4. Plug Your Equipment Back In
5. Attempt to Connect to the Internet
6. Report an Outage or Contact Support if still experiencing issues